If we haven’t been able to help you achieve success on your nixit journey and you’ve tried it for three cycles, then please get in touch with us to sort out a refund at

Late or missing refunds 
A credit will automatically be applied to your credit card or original method of payment, within 7 business days of receipt. 

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your item must be received by us within 150 days of the purchase date.

Import tax 
We are unable to refund any import tax incurred by you in receiving or returning the product.