FAQ

How often should I replace my nixit?

nixit is made from 100% medical grade silicone and is built to last for years. We think you should trust your judgement on this one - if you notice rips, punctures or any stickiness then you should change it straight away.

Does nixit leak?

No, when inserted correctly, nixit should not leak. If you are experiencing leaking, try taking nixit out and reinserting, making sure it touches the back of your vaginal canal before ensuring that it is tucked up behind your pubic bone.

Why does blood sometimes come out when I go to the toilet?

The effort of ‘bearing down’ can sometimes move nixit out from behind the pubic bone.  When you stand up, it should tuck back up behind the pubic bone, but it’s probably a good idea to make sure it’s in place before standing up.  Some people just bear down to empty nixit in the 12 hour window, rather than completely removing it, and tuck it back once it has emptied.

How do I change nixit in a public toilet?

The likelihood of you having to change your nixit in public is small as it will last for up to 12 hours.  If you are using a toilet without a sink, we recommend taking a small bottle of water in with you to rinse it, or wiping your nixit clean with some toilet paper and re-inserting.  A lot of our customers keep an extra nixit in their bag so that if they are caught out, they can replace their used nixit with a clean one. Either way, you can give it a more thorough wash later when you get home.

Can I use my nixit at night?

Absolutely! You can keep nixit in for up to 12 hours so you can sleep easy.

Can I have sex while wearing nixit?

Yes you can - go for it!

How do I know if nixit is inserted correctly?

You should not be able to feel nixit once it is inserted. If you can feel it, try making sure that it is pushed all the way back before tucking it up behind your pubic bone.

How long can I wear my nixit for?

You can wear your nixit for a maximum of 12 hours.  Depending on your cycle, you may need to change it more frequently.

Will I see blood?

Probably, yes.  We think that’s a good thing - using a nixit means that you get to know your cycle better - the light days, the heavy days and everything in between.  It makes you more in tune with your body but it does also mean that you are going to see your menstrual fluid and you may even get some on your fingers.  For those who are squeamish, we recommend changing nixit in the shower at first, until you get a bit more practice with insertion and removal.

Can I wear my nixit while swimming or exercising?

Yes! We think is one of the best things about nixit.  You can feel totally secure whilst swimming or exercising without worrying about strings being exposed or leaking onto your yoga mat.

I’ve heard about menstrual cups getting stuck - will this happen to me?

Unlike traditional menstrual cups, nixit doesn’t use suction to stay in place. So once you tuck your finger under the rim and pull, it should easily slide out. If you use your pelvic muscles to bear down, this can also help to push nixit out a bit if needed.

Will nixit fit me?

When being inserted, nixit is the same size as a regular tampon. Since our cup is soft and flexible, it is easy to insert, no matter your shape or size.

What is nixit made out of?

nixit is made of hypoallergenic FDA approved medical grade silicone - that’s it!

Where is my cervix?

In a comfortable position, insert your finger into your vagina and move it in a circular motion to feel around the walls, which will feel spongy.  Continue to do this, moving your finger up your vaginal canal, until you feel something that feels a bit like a nose, or a nose behind a thin layer of sponge - you found your cervix! The cervix is shaped like a very small donut (or very large cheerio), so as you feel it, you will also feel a dip in the center of it.  While you are there, bring your finger tip towards your belly button and you will also feel your pubic bone - this is what you tuck nixit behind when in use.  Bear in mind that your cervix will move throughout your cycle - it tends to be lower when you have your period, so don’t panic if you can’t find it.

My periods are super heavy - will nixit work for me?

nixit holds up to 70 ml of fluid - that’s more than 4 times what a super tampon holds.  We really hope nixit will work for you - once you get to know your cycle and how often you need to change it, we don’t think you will look back.

Why should I buy more than one nixit?

We love to keep a nixit at work, one at home and one in our handbag, so that we are never caught out! Sometimes we fancy sterilizing a nixit mid cycle so we have a spare one ready, or sometimes if we are out and about we keep a spare in our handbag just in case we need to change it in a public toilet.

Where are nixit menstrual cups made?

nixit is proudly made in Canada.

Look at nixit from every angle.

nixit just isn’t working for me - what can I do?

We’re so sorry to hear that! Please get in touch with us at hello@letsnixit.com - we would love to help you out!

My question hasn’t been answered here - help!

We would love to! Feel free to drop us a line at [hello@letsnixit.com] or message us through the website.

What are the dimensions of nixit?

nixit is circular and measures 70mm in diameter and holds up to 70ml.

If I have a low cervix will nixit work for me?

Yes. nixit sits in your vaginal fornix, rather than in the vaginal canal, so it is perfect for users with a low cervix.

Is there a risk of Toxic Shock Syndrome (‘TSS’)?

With all period care products, there is a risk of TSS, but this is extremely small for menstrual cup users.  Medical grade silicone is non-porous and therefore resists bacterial growth (unlike absorbent tampons which can create a breeding ground for bacteria).  Nevertheless, you should always follow the care and cleaning instructions for nixit and always make sure your hands are clean for insertion and removal.

Is nixit a contraceptive?

No! Although nixit looks a lot like the contraceptive diaphragm, it is designed to keep blood in, not sperm (or STIs) out.  Please trust us on this one.

How do I clean my nixit?

You can sterilize your nixit by placing it in boiling water for 5 minutes.  After boiling, place nixit on an absorbent surface to fully dry.  Once completely dry, store your nixit in its bag or box until its next use.  During your cycle you can clean your nixit with water and unperfumed soap.

Can I use nixit if I have an IUD?

nixit is safe to wear with an IUD when used as directed, but we do recommend consulting with your physician before first use regarding your particular IUD.

Is nixit safe for women with endometriosis?

Yes, nixit is safe to use and it’s also great for a heavy flow as it holds up to 70ml.

When will you ship my order to me?

Your order will ship between 1 to 2 business days of being received.

How long does shipping take?

Current shipping estimates can be further impacted by COVID-19 restrictions. We are doing our best during these times to ensure safe delivery of your orders. You may experience longer than usual shipping times.

Estimated transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

US & CANADA

U.S.: 

Free Tracked Shipping: 4-5 business days

2-Day Express: 2 business days
Overnight: 1-2 business days

CANADA: 

Free Tracked Shipping: 1-5 business days

Express: 1-2 business days

INTERNATIONAL, excludes Canada & USA (Does not account for time spent at customs, border inspection facilities, etc.)

Tracked Shipping: 3-12 business days

Express: 1-5 business days

Note, these time ranges do not include any delivery delays due to customs clearance. 

Can I track my order?

Free shipping includes tracking within the US and Canada. For all orders, a tracking number will be included in your shipment confirmation email.

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

If you don't see the email in your inbox try checking your spam folder or add hello@letsnixit.com to your safe sender’s list.

Please make any inquiries regarding the exact location of your package to the carrier directly. We only have as much information as can be seen by you through your tracking number.

Do you cover taxes and duties for international customers?

Yes, all duties and taxes are included in the price of shipping and there are no hidden charges.

Can I cancel or change my order?

If you change your mind after purchase, you may cancel or change your order at any time before we send you a dispatch confirmation email by emailing hello@letsnixit.com. As long as you contact us before we have sent you a dispatch confirmation email, we will process any changes you request to your order and you will be entitled to receive (a) a full refund of the monies paid to us for those products in the event that you cancel your order; or (b) a refund of the difference in the monies paid in the event you change your order and the new order is of a lower value. We aim to process refunds within thirty (30) days from the date of receipt by us of your notification to change or cancel your order.

What is your return policy?

Due to the nature of our product, we are unable to accept returns or issue refunds. All sales are final.

Did you know… We have a in depth how-to guide.

How to use